Back in July of 2007 my site, generatorland.com went down due to a server issue with 1&1 Hosting. The site was down for about 12 hours that time when all was said and done. I lost a bunch of traffic and potential ad clicks/merchandise sales. Well, six months later it's happened again. Since that last outage our traffic has increased 50% meaning now this outage is costing me even more.
Once again a call to their technical support "team" lead me to someone with no information and an accent so thick I had to ask them to repeat everything they said, sometimes three times. In the end they had no information for me other than there's a problem and they're working on it. They will not let me know when it's back up just as they didn't let me know that it was down.
We've already contracted with another host and will be moving the site in a few months. Ultimately all I can do until then is warn anyone looking for a good Web host to stay away from 1&1. Their prices are great and they have some very attractive options, but don't get sucked in, just keep looking.